Thermo Fisher Scientific Field Service Engineer - Digital Pathology - East in Boston, Massachusetts

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

Division Information:

The Anatomical Pathology Division (APD) provides laboratories with the broadest portfolio of instrument and consumable solutions, from specimen collection and grossing to advanced staining and cover slipping. The Division generates $400MM in annual revenue and has 1,500 employees in 13 countries. The anatomical pathology product line includes Richard Allan Scientific, Erie Scientific, Microm, Shandon, and Lab Vision.

How will you make an impact?

The Field Service Engineer is a field based position that is responsible for customer support activities, with a focus on preventative and corrective maintenance of instrumentation. This position will focus on the Eastern United States.

What will you do?

  • Utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments

  • Manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision

  • The Field Service Engineer will be responsible for customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.

  • The Field Service Engineer will represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal

  • Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.

  • Provide on-site product installation and customer training, on an as-needed basis.

  • Review available technical literature to maintain an awareness of current laboratory practices and procedures.

How will you get here?


  • Bachelor’s Degree preferred or Associate’s Degree with applicable related experience.


  • 3+ years of biotechnical field service experience.

Knowledge, Skills, Abilities

  • Demonstrated ability to troubleshoot, diagnose and resolve complex problems on electronic and mechanical instrumentation in a scientific laboratory environment.

  • Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.

  • Good written and verbal communication skills, self-motivated and an effective team player.

  • Physical requirements include the ability to lift 50lbs.

  • Up to 80% travel may be required to meet customer needs.

  • Must possess a valid driver’s license.

  • Digital Pathology service experience is preferred. Flow Cytometry, or other highly technical instrumentation service preferred

  • Experience with Laboratory Information Systems, Database management preferred

  • Experience with optical instrumentation preferred.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.