Thermo Fisher Scientific Technical Application Specialist in Canoga Park, California

Job Description

The Transplant Diagnostics (TDX) business (also known as One Lambda) is the worldwide leader in HLA typing and antibody detection assays, and is known for its commitment to quality, service and innovation. Founded in 1984 by Dr. Paul Teraski, a pre-eminent researcher in the field of transplantation, One Lambda is a pioneer in transplant diagnostics. One Lambda’s tests are used by transplant centers for tissue typing, primarily to determine the compatibility of donors and recipients pre-transplant, and to detect the presence of antibodies that can lead to transplant rejection.

One Lambda develops and distributes several lines of HLA typing and antibody detection tests utilizing serological, molecular, ELISA, Flow and Luminex® XMAP® technologies. In addition, One Lambda also manufactures laboratory instrumentation and computer software that are used to simplify and automate testing procedures and final test evaluations. 500 committed employees are working together for achieving their goals, and the in-house life savers “Team Lambda” hold a record in the largest team taking part of Donate Life Run/Walk in 2017.

The Technical Applications Specialist will gain in depth technical knowledge and skills in one or more product families for our Transplant Diagnostic (TDX) business.

Responsibilities:

The duties and responsibilities include, but are not limited to the following:

  • Provide product training to the Product Specialist employees

  • Provide technical support through analysis of customer data and provide expert interpretations to customers.

  • Resolve customer product performance inquiries:

  • Analyze product performance conditions and replicate end-user laboratory conditions in order to identify and isolate contributing factors to product performance failures(s).

  • Independently conduct tests and/or experiments to validate proposed solutions.

  • Communicate recommendations to end-users.

  • Maintain professional relationship with development teams for continuous self-training and provide teams with technical findings to supplement R&D’s continuous quality product improvement programs.

  • Perform regular proficiency tests to maintain and demonstrate mastery of technical skills and knowledge.

  • Travel as needed to customer centers and conferences/workshops (Domestic and International) to perform laboratory demonstrations, training sessions, etc.

  • Assist in planning and organizing in-house and external workshops including participating as an instructor.

  • Prepare and present reports and formal presentations to management regarding activities and results as required.

Essential Functions:

  • Develop in-depth and detailed technical knowledge and skills in order to provide technical support to customers, channel partners and sales teams in resolving product performance problems. This includes: installation, operation, training, laboratory investigation, data analysis and interpretation.

  • Secondary function is to provide development teams with feedback on performance of assays in hands of customers for further product refinement

  • Maintain a working knowledge of One Lambda’s product lines

Accountability:

  • Maintain confidentiality of sensitive laboratory data and business information. In addition he/she will ensure that safe laboratory procedures and protocols are followed at all times especially in the application of universal precautions in handling of all blood and blood byproducts

  • Able to maintain the confidentiality of sensitive business and product related information

  • Exercise good judgment, discretion, and common sense in the course of executing the required professional duties and responsibilities

  • Self-motivated and comfortable with decision making

Contacts and Relations:

This position interacts with several departments including product managers, project leaders, scientists, laboratory staff members, sales department teams, marketing and public relations department and management.

Minimum Qualifications:

Education/Training Experience:

  • Bachelor of Science in the Biological Sciences or related field

  • Three (3) years of HLA experience

  • Practical bench experience in one or more of these areas: HLA Typing by NXType, HLA Typing by SeCore SBT, HLA Typing by DNA (SSP); HLA Typing by rSSO (SSO); HLA Antibody Screening by LABScreen; HLA Antibody Screening by Flow Cytometry; HLA Antibody Screening by ELISA

Knowledge of:

  • Microsoft Office (i.e. Word, Excel, and PowerPoint)

  • One Lambda Tissue Typing Trays, Lambda Cell Trays, Lambda Antigen Trays, MicroSSP, LABType, LABScreen, SeCore, AllType NGS, and FlowPRA

  • One Lambda Analysis software HLA Fusion

Ability to:

  • Exercise independent discretion and judgment in execution of his/her duties

  • Plan and organize oneself in a reliable and consistent manner

  • Communicate effectively, both orally and in writing with management, staff members and third parties (customers and channel partners)

  • Maintain high professional corporate image at all times with third parties

  • Maintain confidentiality of sensitive laboratory and business information; perform computer data entry in a conscientious manner

Training Requirements:

  • SOP-0030

  • Microsoft Office

  • All OLI Products

  • All OLI Software

Working Conditions/Physical Requirements:

  • Able to work in a laboratory setting working with human blood and/or tissue products

  • Able to occasionally sit in front of monitor utilizing PC for data input and/or analysis

  • Ability to lift packages and materials up to 25 lbs. as required

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.