Thermo Fisher Scientific Sr. Manager, CRM in Carlsbad, California
Position Summary: (1-2 sentences)
The Senior Manager, CRM GPO is responsible for managing our sales tools and processes (SalesForce.com (SFDC), Configure / Price / Quote (CPQ), Domo reporting). This Senior Manager will oversee the development, implementation and utilization of our sales tools in coordination with the CMD IT team. This role will operate as a key business partner to the Global Sales organizations.
Develop and implement global business processes to ensure the SFDC and CPQ tools are effectively deployed and managed.
Establish business reporting and analytics to monitor tool utilization and leverage best practices.
Chair the divisional SFDC and CPQ Steering Committee to ensure tool deployment and enhancements are documented, prioritized and actioned in alignment with global business needs.
Work with marketing organizations to establish business analytics and reporting relative to win/loss, competitor analysis, campaign effectiveness and market analysis.
Partner with sales leadership to implement sales forecasting process and drive forecast accuracy.
Implement governance policies and procedures to ensure data is defined and maintained effectively.
Partner with IT team to deliver SFDC / CPQ functionality consistent with Steering Committee guidance.
Establish training and support tools to facilitate effective SFDC / CPQ tool utilization by user community.
Demonstrates a strong intellect, personal drive, analytical skills, and communication abilities.
Knowledge and experience in implementing integrated systems and processes in a cross-functional operating environment.
Works cross-functionally and across geographic boundaries, and effectively influences and partners. Relates well to a wide variety of people, listens and builds constructive relationships, uses diplomacy and tact. Shows creativity and innovation in presenting ideas, and overcoming organizational resistance.
Knowledge and experience with SalesForce.com and other CRM tools. Knowledge and experience with SAP preferred.
Ability to travel 10 – 20% (including international travel)
Non-Negotiable Hiring Criteria:
Bachelor’s degree or equivalent professional experience.
A minimum of 8 years of relative work experience.
Excellent communication, presentation, and project management skills.
Demonstrated ability to work well within a matrixed environment, and an ability to build solid relationships/make connections across the organization
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.