Thermo Fisher Scientific Field Service Engineer in Chicago, Illinois

Job Description

Job Title: Field Service Engineer

Requisition ID: 68821BR

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location: Illinois-Chicago/Remote. Position covers Indiana, Illinois, Missouri, Kentucky, Missouri

What will you do?

Independently provide service on Thermo Scientific (BEA) instruments involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventive Maintenance visits and accurately documenting field service activities. Seek out additional ways to help service department improve efficiency and develop in specific measurable areas. Most importantly, ensuring customer satisfaction in all aspects of services provided.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Represents the company in a positive, professional manner in all dealings with Thermo Scientific product customers, both external and internal.

Receives customer service requests through pages from Customer Support Administration. Promptly acknowledges receipt of page, and contacts the customer to schedule services required. Ensures that the schedule meets the customers needs. Seeks assistance from peers when unable to meet the customer’s expectations. Communicates schedule of services to Customer Support Administration.

Develops plan to sell service contracts, parts, accessories, consumables, software, upgrades and training to customer base, while working towards a sales target defined by management. Manages workload and customer requirements in the territory designated by management.

Act as a Thermo Fisher Scientific advocate in all capacities in customer laboratories. Effectively communicates competitive information and additional sales opportunities to Field Sales Engineers and manager. Provides feedback to factory personnel for product improvements.

Reports daily activities to Customer Support Administration department for accurate record keeping, including closing service calls daily upon completion,

Maintains personal Field Service inventory of replacement parts. Returns defective material in a timely manner, and orders replacements as needed.

Maintains company assets (car, tools, inventory, laptop computer, cell phone, etc.) in good and working condition.

Responsible for one additional specific activity to bring added value to the service department. Examples of specific responsibilities are: Regional Contract Growth for area assigned, Product Quality for all assigned products, Development of Sales Skills, etc.

All other duties as assigned by Regional Service Manager.

Education:

  • 4-Year EE degree preferred, Associates or Military electronics training or equivalent experience

Experience:

  • 3-5 years experience as a Field Service Engineer preferred

  • Previous experience in field of Optical Emission (OE) and/or Xray Flourescence (XRF) spectroscopy and/or X-ray Diffraction (XRD field service preferred.

  • Position requires pager duty, after hour’s duty, overtime and flexible hours including weekends and holidays in order to complete tasks.

  • Must be able to communicate effectively with a wide variety of people.

  • Must have strong interpersonal skills.

  • Position also require extensive travel and some occasional foreign travel.

Knowledge, Skills and Abilities:

  • Proven ability to diagnose and resolve problems on sophisticated electronic, mechanical and/or optical instrumentation in a commercial scientific laboratory environment or in-line production environments.

  • Ability to read, interpret and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams.

  • Experience in selling process. Proven ability to sell value based service solutions to Thermo Scientific product customer base.

  • Effective communication skills

  • Basic instructional abilities (customer training).

  • Ability to prioritize territorial requirements (service calls, installations, and regional needs) and establish realistic schedules to meet requirements.

  • Ability to work independently, and as part of a group, to accomplish individual and team objectives.

  • Independently resolve routine customer satisfaction problems.

  • Must have the skill to take the lead in a group environment to guide team in company’s interests.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.