Thermo Fisher Scientific Team Lead in Colorado Springs, Colorado

Job Description

Team Lead

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Responsibilities:

  • Assists in organizing the staff and workload to meet or exceed productivity performance standards for Managed Services. Provides functional supervision to team members by performing site coverage as needed. May assist in the cross training of associates and the training of new hires.

  • Under the direction of the Regional Supervisor:

  • Facilitates and directs team meetings

  • Identifies training and site service personnel skills enhancement opportunities and report to the supervisor.

  • Collects time cards and check for completeness prior to submission to the supervisor.

  • Assists with preparing performance appraisals for site personnel.

  • Reviews site employee errors and trains/coaches so potential errors are eliminated.

  • Provides daily on-going training

  • Direct the workflow of the team in support of contractual obligations and in line with established best practices.

  • Acts as subject matter expert to answer employee, customer and sales representative’s questions and resolve problems. Expertise should include:

  • Detailed knowledge of customer pricing agreements and relevant systems

  • Work instructions

  • Standard Operating Procedures

  • Best Practices

  • At the direction of the Supervisor, can be tasked with gathering data to support the maintenance of records that may include time cards/sheets, training data, etc.

  • Assists with data collection, report generation and site metric development in support of contractual obligations and best practice methodologies.

  • Embraces PPI methodologies.

  • Works effectively with a diverse cross functional team.

  • Performs other duties as assigned.

Minimum Requirements/Qualifications:

  • Must be able to read, write and speak English.

  • Displays a high level of confidentiality for both customer and Fisher.

  • Maintains Thermo Fisher Scientifics’ Four-I Values.

  • Must possess a High School Diploma.

  • Must have three to five years of progressive relevant experience. Non-Negotiable Hiring Criteria:

  • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.

  • Must be customer focused to deliver excellent customer service including maintaining a professional appearance at all times.

  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.

  • Must possess the organizational skills to multi-task and meet deadlines as needed.

  • Must possess strong analytical skills to reconcile various reports to ensure customer requirement are met, and to capture, present and explain job or site specific performance metrics.

  • Must be proficient with a computer and the Microsoft Office suite of software.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.