Thermo Fisher Scientific Customer Site Supervisor in Dallas, Texas
The Site Supervisor is responsible for the daily supervision of 5-15 Site UnityTM Lab Services personnel, enabling the team to deliver consistently excellent service to our customers. The Site Supervisor is responsible for meeting the goals and objectives of the customer location, as determined by customer requirements. Services may include: order processing/purchasing, receiving, storeroom/consignment, inventory management, chemical management, glassware washing, shipping receiving, and laboratory technician oversight. Provide direction and support for on-site associates by establishing processes, procedures and improvements. Work in concert with customer management and Thermo Fisher Scientific sales team to insure that all requirements and service metrics, as outlined in the current contract/agreement, are met on a consistent basis. Act as liaison on behalf of the customer and Thermo Fisher Scientific.
Leads a team of on-site staff. Participates in the candidate selection process, trains, and evaluates staff’s performance. Supervises staff in a manner that is consistent with our organizational culture, which is based on four values: Integrity, Intensity, Innovation, and Involvement and on open communication. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale and cooperation.
Ensures customer needs are met and high quality service is delivered through a variety of means including: staff meetings, exceeding service levels, monitoring of the site performance, productivity, and attendance records. Assists in determining the resolution of all customer situations in a timely manner. Reinforces a customer focused orientation.
Interacts with management, sales and the customers on matters concerning functional areas within the department regularly.
Collaborates with Site Manager to quantify all aspects of value creation for the customer through rigorous data collection and reporting. Writes and administers standard operating procedures to support the goals and objectives of the department and the customer. Develops KPI’s, tracks trends, and implements best practices. Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities.
Conducts site audits and annual physical inventory.
Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development. Ensures that employees are cross trained and develops employees to create a career path and succession plan.
Supports Practical Process Improvement and focuses on improving processes with the goal of providing stellar customer service. Leads improvement teams and mentors site personnel to lead team improvement efforts.
Prepares and reviews various operational reports and individual associate performance reports.
Attends training classes and regional meetings as necessary.
Performs other duties as assigned.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.