Thermo Fisher Scientific Digital Pathology Field Applications Specialist in Fremont, California
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
How You Will Make an Impact
Field based position responsible for performing instrument installations, interfacing, demonstrations, customer training, and technical product support for digital pathology. The successful candidate must have the ability to communicate and perform effective set-up and calibration of digital pathology and tissue micro array equipment. The ability to manage installation scheduling, training, coordination, and administrative responsibilities with minimal supervision is required. Additional responsibilities include; customer relationship management, written documentation of installation and training activities, and effective interaction and communication with Field service Support, Internal technical support, Sales, and Marketing teams. The digital pathology applications specialist will also represent the company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
What You Will Do
Travel to customer sites to perform instrument demonstrations, installations and networking of digital scanners and tissue micro arrays, software, and peripherals
Work closely with the sales team to effectively perform remote and onsite demonstration of scanners and software
Provides troubleshooting and resolution of customers’ network connectivity/ LIS technical issues, and provides help in understanding of the appropriate use of digital pathology scanners and TMA equipment
Handles requests for the replacement of apparently defective product. Completes, maintains, and processes relevant paperwork and documentation, including records of customer complaints.
Provides reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
Reviews available technical literature to maintain an awareness of market condition and customer expectations
Provides on-site consulting with customers to determine customers needs and expectations
Participates in validating new products, customer evaluations of existing products and application support.
Complete IQ/OQ’s during
How You Will Get Here
Minimum of 2 years working experience in information technology field preferably in a clinical or biosciences environment.
HT/HTL certification and 3-5 years of clinical or research laboratory experience is preferred
Excellent interpersonal and presentation skills, Microsoft Office Suite proficient to include Microsoft Word, Excel and PowerPoint. Technical writing skills, ability to work with minimal supervision in a laboratory environment and in the field.
Ability to work in a field team environment, and must be customer focused with appropriate sensitivity and sense of urgency for customer issues. Customer facing skills are necessary. Excellent oral and written communication skills, problem solving, listening, and organizational skills are strongly desired. Position requires maintaining on-going professional certifications, technical acumen, and overall development of product knowledge as applicable. Position may include periodic involvement in product development projects or pre-market testing of new products.
The position requires an excellent communicator with above average demonstrated troubleshooting skills and diplomacy.
Up to 75% Travel is required and may be asked to travel within hours for urgent customer needs
At Thermo Fisher Scientific, each one of our 55,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.
Apply today http://jobs.thermofisher.com
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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.