Thermo Fisher Scientific Sera Specialist Inside Sales - Grand Island, NY in Grand Island, New York

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

The Sera Specialist Inside Sales is part of the commercial organization supporting the Biosciences Division portfolio which includes reagents, instruments, and consumables from across the division’s six business units: Molecular Biology; Protein and Cell Analysis; Antibodies and Immunoassays; Synthetic Biology; Sample Preparation; and Cell Biology.

What will you do?

  • Coordinate the entire sales process for assigned accounts.

  • Achieve or exceed the territory sales plan by maintaining existing business, developing incremental business in existing accounts, and conducting cold calls to develop new accounts.

  • Participate in sales, product and systems training, marketing campaigns, special projects as presented by the Company to develop appropriate selling skills consistent with Company philosophy, policies, and procedures.

  • Maintain and increase current customer database through Company customer relation’s management software (Siebel CRM).

  • Develop and execute an annual sales plan for managing assigned territory, updated quarterly.

  • Make outbound telephone calls to all organizational levels and functional areas where purchasing decisions are made.

  • Utilizes data sources to analyze and develop sales opportunities with the greatest ROI.

  • Communicates key competitive activities, market trends, and changing customer development plans and priorities, which includes emerging customers.

  • Regularly provide written and verbal communication of successes, failures, best practices, etc to improve the overall operating efficiency of the team, region and sales organization.

  • Communicate with research scientists at all accounts for product information, sales presentations, and information through telephone, e-mail, and written correspondence.

  • Communicate account objectives and action plans to management via daily interactive updates, monthly summary reports and other communication vehicles.

  • Complete assigned tasks and reports in a timely and complete manner while maximizing prime calling periods.

  • Develop organizational skills necessary to successfully manage territory sales activities.

  • Coordinate contracts/ quotations within IVGN Guidelines by extending competitive pricing as needed to maintain and increase margin/ revenues with guidance from Management and/ or marketing.

  • Required to learn and practice Company policies and procedures and strive to present a professional image as a Company ambassador.

  • Achieve daily customer phone contact objectives to provide product and relevant information for all aspects of gaining and servicing business at all accounts to generate sales & meet financial objectives

  • Develop product knowledge sufficient to successfully conduct an effective telephone sales presentation.

  • Learn existing and potential customer status regarding Company and competitors’ products.

  • Support marketing programs and programs in other territories as assigned by the Sales Manager.

How will you get here?


AA degree in a science field or equivalent sales experience in a like field

Knowledge, Skills, Abilities

  • Demonstrate use of telephone selling skills, such as making good opening statements, connecting with the customer, building relationships, asking open-ended and high gain questions to determine needs, provide solutions through the use of our products, creating the value proposition and closing the deal. It is also expected that the corporate selling approach (PSS) will be practiced to improve overall strategic selling effectiveness.

  • Analytical and business planning skills.

  • Possess excellent written and verbal communication skills to many diverse customer audiences and influencers.

  • Strong capabilities to interface effectively with all customer types.

  • Ability to function effectively in a high performance team.

  • Demonstrates a positive attitude and desire to succeed.

  • Exhibits a high degree of flexibility in adapting to a rapidly changing business environment.

  • Develops platform, organizational and prioritization skills. Job encounters diverse work situations involving a moderate degree of complexity.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today!

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.