Thermo Fisher Scientific Sr. Sales Analyst III in Grand Island, New York
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Support of Bioproduction Partner Portal interfacing with customers to increase adoption and expanding across BPD business units.
Responsible for driving large projects/implementations forward adding business units to the platform
Trainer for customers and internal employees on the portal
Evaluation enhancement requests, prioritize, and coordinate the execution of any enhancements
Data steward to ensure the accuracy of data and documents
Lead steering team regarding functionality, adding new accounts, purchase new licenses, user activation, deactivate specific users, etc
The first point of contact for troubleshooting and general questions
Salesforce.com ongoing training support of PMO and Sales Rep
Sales analytics to support forecasting and business reviews
Work cross-functionally with customers to capture forecast and load into SFDC
Maintain and develop Salesforce.com business processes and provide reporting and support for the system and users as required
Generate customer presentations for business review including key customer data metrics
Support Customer Allegiance Score (CAS) survey uploads
Facilitate account changes according to policy and ensure that territorial alignments are accurate
Perform ad-hoc analysis and compile data for quarterly performance metrics
Align with the sales team, present business reviews to customers
BS/BA degree in an analytical field (operations management, engineering, sciences, finance)
2+ years of experience with CRM systems and forecasting and an understanding of how they relate to the SIOP process
Proven MS Office experience in Outlook, Windows, Excel, PowerPoint, and Word
Proven experience with Oracle or other ERP system
Ability to travel up to 20%
Excellent analytical, organizational, and communication skills in a matrix environment and with especially with sales organizations
Must have proven experience in customer relations and problem-solving customer issues
Ability to work effectively across multiple facilities and reporting lines
Experience with SIOP, demand planning, and forecasting
Experience with Salesforce.com CRM system
MBA or Masters Degree in an analytical field (operations management, engineering, sciences, finance)
This position does not offer relocations benefits.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.