Thermo Fisher Scientific Post Market Complaint Supervisor in Grand Rapids, Michigan

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. This role is based in Kalamazoo, MI.

How You Will Make An Impact

The role of the Post Market Complaint Supervisor is to coordinate complaint handling (i.e., receipt, evaluation, investigation documentation, filing and report generation) and the timely resolution of product complaints within the Anatomical Pathology Division for Thermo Fisher Scientific including coordination with management, and various sites globally.

What You Will Do

  • Maintain and improve the complaint handling process, including but not limited to complaint procedures, training of complaint coordinators and recall processes.

  • Engage & champion efforts to streamline complaint handling process; improve visibility & issue resolution.

  • Conduct detailed investigations and the complaint returns met product release specifications, to include identifying the root cause & implementing corrective & preventive action.

  • Participate in Global Complaint Processing/Standardization activities representing the Anatomical Pathology Division123 Compliance Complaint Administrator and will use software applications to build & maintain reports & assist in software development, troubleshooting & validations.

  • Responsible for monthly complaint data to report to Senior Leadership.

  • Coordinate and responsible for Recalls, Field Actions and Health Hazard Analysis globally for Anatomical Pathology Division.

  • Check complaint investigations/evaluations are complete.

How You Will Get Here

  • Bachelor's degree preferably in a Science related field or equivalent years of directly related experience.

  • Experience with business and global regulatory requirements for obtaining information on product complaints and adverse events.

  • Strong analytical, reporting and communication (written and verbal) skills.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.