Thermo Fisher Scientific Customer Service Representative in Lenexa, Kansas

Job Description

Perform all of the essential functions of the Order Entry Representative.

Receive inbound calls from customers through phone queue and call customers as needed.

Enter orders as they are received via fax, email and/or phone as assigned by management; perform quality verification of customer shipping information, order details, and pricing.

Update customer information (e.g. address, billing information, etc.) and submit the information to the Data Maintenance group.

Reallocate products to ship from other warehouses as necessary. Update customers with product availability information.

Respond to customer inquiries in a professional manner; provide information within the area of assignment in an efficient and timely manner.

Document customer complaints in the ERP system in a timely manner to ensure customer satisfaction and problem resolution of service/product.

Provide internal customer support for Remel field sales personnel. Utilize different resources as needed in Thermo Fisher Scientific’s intranet.

Perform other duties as assigned. Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.