Thermo Fisher Scientific System Administrator III in Middletown, Virginia

Job Description

Job Title: Systems Administrator III

Requisition ID: 77533BR

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Middletown, VA

How will you make an impact?

As Systems Administrator III, you provide insightful advice and friendly, hands-on technical support to Thermo Fisher colleagues in need. You quickly diagnose product issues, explaining situations with patience and empathy. After determining whether repairs can be performed or a replacement is needed, you offer solutions to quickly get colleagues up and running again. When juggling more than one colleague, you stay conscious of their time demands as well as your own. You fulfill Thermo Fisher’s service commitment with style, speed, and skill. You also earn the trust and respect of colleagues as you offer guidance, knowledge, and even tips and training.

What will you do?

  • Provide needed desk side support and daily site IT leadership guidance for regional key sites designated by Leadership IT Support program lead

  • Provide regular updates to management as requested by lead

  • Partner with Leadership IT Support and Regional IT Manager to provide escalations and relay needed recommendations to improve processes and procedures to add efficiencies

  • Partner and assist with global issues as needed

  • Monitor the ticketing system and ensure timely assistance is provided to business end users

  • Deploy, support and troubleshoot issues with equipment including workstations, servers, phones, mobile devices, printers, scanners, faxes and multifunction devices

  • Manage end user accounts, permissions and access rights in accordance with best-practices regarding privacy, security, change control processes, and regulatory compliance

  • Advise end users (including executives) on technology best practices and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations

  • Interface and take initiative to escalate as needed with 3rd party suppliers and internal IT teams to provide “smart hands” assistance for servers and phones. Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases

  • Analyze the performance of the supported devices, identify and report issues to the appropriate support groups

  • Setup Audio/visual and computer equipment as requested on or offsite

  • Setup, support and train end-users on mobile devices and wireless technology

  • <25% travel may be needed

How will you get here?

Experience

  • Experience supporting infrastructure within a large environment

  • Experience deploying, supporting and troubleshooting issues with hardware including workstations, servers, phones, mobile devices, printers, scanners, faxes and multifunction devices

  • Knowledge of current Cisco video conference equipment a plus

  • Knowledge of VMware ESX Infrastructure

  • Knowledge of Hyper-V environment

  • Ability to support AD, Group Policy, DHCP, DNS

  • Understand and support Network Security needs

  • Internal routing configuration

  • Experience of working in a regulated environment. Working knowledge of Good Manufacturing Practices (GMP) and Computers Systems Validation (CSV) is required. Prior experience with GMP and CSV, preferably within the pharmaceutical industry is a strong plus.

  • Ability to work in a highly matrixed environment, inclusive of conflict resolution.

  • Capacity to make decisions or recommendations based on area of assigned responsibility. Uses good judgement in gathering input for decisions.

Knowledge, Skills, Abilities

  • Excellent leadership and communications skills

  • Strong people skills

  • Ability to maintain composure and colleague focus while troubleshooting and solving technical problems

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.