Thermo Fisher Scientific Senior Manager, Projects and Solutions in Oakwood, Ohio
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
How will you make an impact?
This position will be the growth engine for the global service organization. Ideal candidate will have the ability to work with sales and marketing professionals to drive new business opportunities in the areas of equipment integration and customer solutions. the position is based in Oakwood, OH.
What will you do?
Develop strategy to continually improve our customer’s experience in the areas of new projects integrating customer’s equipment and developing detailed proposals to drive revenue.
Drive approved projects, with customer engagement, with detailed project plans working with the manufacturing team to meet customer agreed upon expectations.
Work with marketing team to drive new revenue opportunities within the services operation
Provide leadership and management responsibility for the FSI Global Projects and Solutions team
Drive financial growth globally through increased customer satisfaction, increased productivity and development of integrated customer service solutions.
Develop, implement and maintain consistent department productivity processes and procedures that drive revenue growth, increase margin and decrease expenses.
Create a metric based culture to create visual management systems and corrective action processes: Metrics include:
Cost of warranty repair
Organizational alignment and effectiveness
Provide Departmental Leadership, create atmosphere of engagement, implement robust performance management, create training plans and review organizational alignment and effectiveness.
Develop strategy to continually improve our customer’s experience in the areas of new projects integrating customers equipment and developing detailed proposals to drive revenue.
Develop repair services capabilities to include support for value-based services initiatives such as calibration and validation services on existing products and in conjunction with new product development
Drive approved projects, with customer engagement, with detailed project plans working with the manufacturing team to meet customer agreed upon expectations
- Bachelor’s degree required, MBA preferred
10-15 years’ experience in project management, ability to multi-task multiple projects
Experience in driving a P&L; building an organization focused on revenue growth and new opportunities
Experience in international business development, regulations and logistics
Expected travel requirements: 25% - 50%
Knowledge, Skills, Abilities
Self-motivated, ability to multi-task many high level accounts, objectives and activities simultaneously.
Work experience may include background in sales, product development, technical services and/or business development including managing a remote team.
Ability to develop high levels of credibility and forge solid, positive and effective professional relationships with subordinates, peers, and upper management.
At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.