Thermo Fisher Scientific SFDC Administrator III in Pittsburgh, Pennsylvania

Job Description

Job Title: SFDC Administrator III

Requisition ID: 77429BR

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Pittsburgh, PA

How will you make an impact?

This role is designed to provide the technical expertise to drive CRM solutions aligned with Thermo Fisher Scientifics strategic objectives. This position is the single point of contact representing the ETO organization on Instance Steering Committee reviews, providing strategic recommendations, education of new release information and solution advisor. Responsible for overall 'health' of environment and will Liaise on CoE. Sandbox strategy owner, Instance roadmap coordinator.

What will you do?

Business partner / advisor for projects and enhancements within Instance. Work with Owner on estimates; manage timelines, tasks and milestones. Partner with other internal teams (such as PMO / QA) toward completion. Partner and guide EAS and consultants on best practices for specific business. Provide development services or vendor management engagement oversight on projects and enhancements.

S/he will be responsible to provide accurate solutions and recommendations to the user community regarding urgent requests, enterprise wide and mid-level projects. S/he will be responsible for maintaining the functional areas of data integrity and object management; troubleshooting daily requests/issues of the system along with training colleagues end users globally on all processes. Lead and guide team of on-shore and off-shore junior developers

How will you get here?

Education

  • Bachelors Degree in Computer science, Engineering or related field of study

  • Salesforce Administrator, Architect, Developer and/or Advanced Developer certification preferred

Experience

  • Overall SFDC experience.

  • Business Analyst experience preferred.

  • Excellent communication skills, both written and oral, and the ability to work effectively across global teams and multiple functions

  • Understanding of databases and customer relationship management tools required.

  • Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.

  • Excellent analytical, process design and problem solving skills

  • General knowledge of sales principles and/or experience dealing with a remote sales force a plus; training experience a plus.

  • Comfortable navigating ambiguity and demonstrate the ability to manage multiple initiatives effectively

  • Hands on experience and understanding with Visualforce, Apex, Java, HTML, XML, SQL, CSS, and REST-based web services

Knowledge, Skills, Abilities

  • Solve problems, solve challenging problems, and solve challenging problems that no one else can

  • Learn and evaluate the full breadth of available Salesforce and complementary technologies

  • Leading customer discussions recommending technologies and approaches for the benefit of our clients

  • Design and develop solutions on the Salesforce.com platform, using Apex programming language

  • Build out Salesforce platform to ensure productivity and enhance customer experience

  • Identify complex problems and create solutions to resolve them

  • Full lifecycle implementation experience

  • Technically inclined with Service Cloud, Sales Cloud, and Community Cloud

  • Proven experience with Lightning

  • Support the maintenance of the CRM structure in Salesforce.com:

  • User roles

  • Security

  • Permission profiles and Territory Alignment

  • Workflow rules

  • Process/dialogs

  • Troubleshooting

  • Serve as resource for ensuring data integrity and ongoing facilitation of data cleansing as needed via various means, including but not limited to utilizing native CRM tools such as merges and de-duplication tools, as well as creating views/reports as needed for staff review

  • Perform systematic CRM updates as needed including bulk edits using DataLoader, record reassignments, back-end updates, etc. to ensure CRM information is kept current.

  • Maintain training and knowledge of new product features, as they are launched with SFDC new product releases.

  • Maintain system metrics to track trends in usage and data integrity

  • Deliver rapid resolution to business challenges and technical issues; identify and implement application solutions, enhancements and system integrations

  • Coach and mentor more junior developers

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here at https://jobs.thermofisher.com/page/show/eeo-affirmative-action-statement#accessibility for further assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.