Thermo Fisher Scientific Business Analyst in Remote / Field, California
The Business Analyst is primarily responsible for gathering functional requirements from end users and translating those functional requirements into a user requirements specification document (URS). The Business Analyst creates the vision of how the requirements overlay onto the CoreLIMS and CoreELN products out of the box functionality to produce a cohesive solution, providing functional options to the Customer teams to ensure implementation and system use within project timelines. The Business Analyst is a member of the Customer Success Department.
Partner with the customer to establish deployment objectives and success criteria and help them develop a plan to achieve those objectives.
Develop a comprehensive understanding of the customer’s industry business challenges and objectives to appropriately map Core Informatics features and associated business benefits to address their needs.
Serve as a customer advocate in driving industry best practices and the evolution of Core Informatics product and platform functionality, courses and support services integral to the customer's success.
Become a Core Informatics expert in currently available functionality and be comfortable and adept at quickly learning and adopting enhancements as they are introduced.
Document customer success criteria in line with customer business objectives and manage the customer to those objectives.
Contribute to the development of and tracking against project plans around requirements gathering progress, milestones and targeted go-live date.
Identify risks to the customer achieving their stated business objectives and develop risk mitigation plans to manage the risk with Customer and Core Informatics team members.
Gather software requirements from end users and assist in writing user requirement documents.
Assist in implementing system configurations for customers based on requirements.
Work closely with engineering resources to define requirements for product changes.
Provide periodic updates to customer stakeholders on the progress of the customer implementations.
Ensure all customer communication and documentation is recorded in appropriate repositories (JIRA,Confluence, Salesforce, etc.) to maintain product documentation.)
Participate in the development of external and internal documentation including technical and user requirement specifications and standard operating procedures.
Provide detailed descriptions of new product features to assist Core Informatics with product documentation and training materials including user manuals, training presentations and videos.
Provide insight toward product development initiatives from information gathered from customer requirement gathering sessions.
Manage customer expectations around system functionality, propose alternatives where needed and proactively manage customer requirements sessions towards completion against project timelines.
Assist the customer with corporate content regarding product features and releases including company websites, product brochures, training materials and release notes.
Assist the Core Informatics team with recruiting, hiring and training additional business analysts.
Additional responsibilities as deemed necessary by supervisor.
Bachelor’s degree in a scientific discipline strongly preferred (chemistry, biochemistry, or chemical engineering) or Computer Science, or.equivalent education and experience.
Five (5) plus years in a life sciences discipline or 5+ LIMS configuration experience or 5+ plus years of a combination of scientific and software experience plus two (2) years customer-facing experience
Highly organized, creative and motivated, energized working in entrepreneurial culture, self-starter, excellent written communications and presentation skills.
Strong understanding of Information Technology and enterprise information management solutions.
Understanding of laboratory processes and methods.
Strong analytical and problem solving skills.
Ability to manage complex, high-value accounts.
Ability to juggle multiple tasks, establish and manage competing priorities, work independently and be proactive and perform effectively under pressure.
Ability to anticipate issues and risk, as well as develop alternatives to ensure delivery.
Experience within the biotech or pharmaceutical industry.
Willingness to travel.
Experience with LIMS.
Experience with SaaS and PaaS software delivery models.
Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.