Thermo Fisher Scientific Inventory and Order Management Specialist in Tempe, Arizona

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary:

Provides dedicated service at customer’s facility which may include inventory management, order entry, order management, stockroom services for customer owned inventory at multiple locations and material handling. Possesses the ability to accept increased levels of responsibility which include operating customer systems, non-Thermo Fisher Scientific mainframe systems and execute 3rd party and agent buys. Serves as a liaison between Thermo Fisher and the customer. Establishes and fosters positive customer relationships. The tools employed would include various scanners and desktop computers, pallet jacks and push carts. Customer interface communication skills are also required.

Essential Functions

  • Follow all defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Area Supervisor and / or Regional Manager regarding daily duties.

  • Makes decisions based off of instructions provided and / or site work instructions

  • Independently makes decisions and utilizes available resources to meet customer requirements, which includes proficiency in Fisher Scientific mainframe systems, Fisher Scientific procedures, customer procedures, stockroom and material handling, depending on location

  • Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

  • Utilizes advanced systems or performs the functions stated below:

  • Operates multiple proprietary systems which could include Fisher Scientific Requisition & Inventory Management System (RIMS), Fisher Scientific Internet, and Mainframe

  • Operates SAP, eScout, PeopleSoft, Arriba and other customer systems

  • Executes 3rd party buys

  • Executes Agent buys

  • Makes on-site program replenishments and disbursements. Performs stockroom duties to include receiving, put-away, stock rotation, cycle counts and other functions according to Unity Lab Services and customer requirements.

  • Removes cardboard and trash as needed (Detrashing).

  • Delivers direct shipment orders to end users.

  • Works effectively with a diverse cross-functional team.

  • Embraces Practical Process Improvement (PPI) methodologies.

  • Performs other duties as assigned, including product returns as needed.

  • Displays a high level of confidentiality for both the customer and Thermo Fisher.

  • Analyzes/maintains/reconciles various customer, Fisher and ULS reports to ensure customer and Fisher requirements are met.

  • Communicates with direct supervisor any customer issues or potential problems

  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

  • Attend required training sessions as needed (travel included).

  • Produce metrics, complete inventory cycle counts and participate in inventory planning.

  • Participates in projects and performs other duties as assigned.

  • Sourcing and cross referencing

  • Ensures proper handling, storage, rotation and issuance of inventoried products

  • Data input, document control, filing and records maintenance

  • Conducts cycle counting and physical inventory

  • Works with AP to resolve open invoices/pricing issues

  • Works back order reports

  • Designs and maintains basic key performance indicators

  • Assists with the training of new associates

  • Interacts with management, customer, vendors and service partners on continuous improvement projects and problem resolution

  • Provide quotes

  • Responsible for using customer’s ERP systems

Minimum Requirements/Qualifications:

  • Conform to all Fisher and customer requirements for drug & alcohol screening, background investigation, security clearances, and medical checkups.

  • BS/BA degree preferred

  • 3-5 years customer service experience a must

  • 3-5 years purchasing/inventory experience a plus

  • Previous experience working within a laboratory environment a plus

  • Intermediate level with Microsoft Office suites

  • Good communication and presentation skills (verbal and written)

  • Ability to develop and document processes

  • Ability to understand site protocols, policies, and procedures

  • Able perform multiple job functions

  • Strong attention to detail

  • Ability to display critical thinking

  • Intermediate level with Microsoft Office suite

  • Able to lift up to 50 lbs

  • Must have reliable transportation (Mileage reimbursed if traveling between sites)

Working Conditions:

  • Works primarily at customer locations, in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments

  • Extensive walking is required

  • Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs

  • May pass through areas where chemical based allergens may be in use

  • Must be able to use material handling equipment such as push carts and pallet jacks

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves

  • Some areas require steel toe shoes, bump hats and/or safety glasses

  • Must be able to work overtime as required

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.